Privacy Policy
Effective date: 26/3/2026
1. Who We Are
Music Melon Limited (company no. 15635848) is the data controller.
128 City Road, London, EC1V 2NX
hello@musicmelon.uk
https://musicmelon.uk
2. Data We Collect
We may collect:
Name, email, phone number
Address (for lessons or billing)
Payment details (handled securely by third-party processors)
Account, booking, and communications data
Learning preferences, including optional sensitive data (e.g. learning needs)
Website usage data, including information collected through cookies and analytics tools such as Google Analytics, which help us understand how visitors use our website and improve our services. This may include data such as pages visited, time spent on the site, and general location data.
3. How We Use Your Data
We use your data to:
Match students with tutors
Provide and manage lessons
Process payments
Communicate with you
Improve our platform and services
Send marketing where permitted
Maintain security and prevent fraud
Comply with legal obligations
4. Legal Basis
We rely on:
Contract — to provide lessons and manage accounts
Legitimate interests — to improve services, analytics, and security
Consent — for marketing and any sensitive data
Legal obligations — for compliance and record-keeping
Sensitive data (e.g. learning needs) is processed only with explicit consent, which can be withdrawn at any time.
5. Data Sharing
We share data only where necessary with:
Tutors (to deliver lessons)
Payment providers
Service providers (e.g. hosting, analytics)
All third parties must protect your data and only process it on our instructions. Tutors act as independent providers where applicable.
6. International Transfers
Where data is transferred outside the UK/EEA, we use appropriate safeguards (e.g. Standard Contractual Clauses).
7. Data Retention
We retain data only as long as necessary, including for legal, tax, and dispute purposes:
Accounts: duration of use + reasonable period after
Financial records: as required by law
Marketing: until you opt out
Data is securely deleted when no longer required.
8. Your Rights
You have the right to:
Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
Contact: hello@musicmelon.uk
You also have the right to complain to the Information Commissioner's Office at any time.
9. Automated Decisions
We may use data to assist with tutor matching, but we do not make solely automated decisions that have legal or similarly significant effects.
10. Security
We use appropriate technical and organisational measures, including encryption and access controls, to protect your data.
We will notify you and relevant authorities of any data breach where legally required.
11. Children
Users under 18 require parental consent. We only collect necessary data and apply additional safeguards.
12. Cookies
We use cookies and similar technologies to operate and improve our website.
These include:
Essential cookies – required for core functionality, security, and account access
Analytics cookies – to understand how visitors use our site and improve performance
Marketing cookies – to deliver relevant content and measure effectiveness
Some cookies may be set by third-party providers (such as analytics services).
You can accept or reject non-essential cookies via our cookie banner, and change your preferences at any time.
13. Third Parties
Our site may link to third-party services. We are not responsible for their privacy practices.
14. Updates
We may update this policy. Continued use of our services indicates acceptance of any changes.